Customer service
Contact us or read the FAQs.
You can contact us through the form below or send an email to hello@easysea.org.
For a quick response, check if your question is already answered in the FAQs below
FAQ
We are a customer-centric company, so we strive to offer you not only excellent products but also exceptional Pre and Post-purchase service.
In this section, you will find a series of frequently asked questions we receive.
If you don't find the answer to your question, don't hesitate to contact us - We will get back to you as soon as possible.
Our team is ready to answer any of your questions. Available Monday to Friday: 8am-8:30pm.Average answer time: 24h
Are your products guaranteed?
Yes, all our products come with a warranty ranging from 2 to 4 years from the date of purchase. The type of warranty depends on the specific product.
Are your products water-resistant or suitable for marine environments?
Absolutely. Our products are designed to withstand marine environments and are tested before being released to the market.
Do you ship internationally?
We regularly ship worldwide, including to your country, every day.
How long will it take to receive my order?
When the product is in stock, we typically take 3 to 7 business days to ship.
Can I change my shipping address after placing an order?
If the order has not yet been processed, you can change the delivery address directly from your account or by contacting our customer service at info@easysea.org.
How much does shipping cost?
The shipping cost varies by country and will be displayed during checkout. Shipping is free for orders over €499.
Can I return a product if I am not satisfied?
Absolutely! We offer a 30-day satisfaction guarantee. You have 30 days from the date of purchase to return the product.
How can I request a refund?
Write content to answer to common questions your customers may have about your products, shipping policies..
Can I request product usage advice?
Certainly! You can contact our customer service team, available Monday to Friday from 8 am to 8 pm.
Do I need to create an account to place an order?
It is not necessary to create an account to place your order. You can complete your purchase as a guest and create an account later if you wish.
How can I stay updated on new products and promotions?
To stay updated, you can subscribe to our newsletter by entering your email in the form at the bottom of the website.